Achieve your collection and business goals by using proven techniques available to our members with significant cost savings. Making good decisions to learn new collection secrets allows the good to get better and the best to stay on top!
CD-ROM Essential Collection Skills and Techniques
Member price: $749 retail price: $999……savings: $250
This was especially designed for collection agencies and now you can use it, too. Improve your collectors’ ability to understand customers’ different personality types to secure more payments while reducing the number of broken promises to pay. It reveals the steps to make a successful collection call.
CD-ROM Connect to Collect
Member price: $898 retail price: $1198……savings: $300
Put your collectors on a real-world simulated collection call to practice their skills. This interactive course tests your collectors’ ability to overcome stalls, anticipate consumer behavior, use proper word choice, and other techniques to effectively collect on the account.
DVD Debt Collection the Bigger Picture
Member price: $276 retail price: $376……savings: $100
Show this 26 minute video to your new collection employees and seasoned collectors for them to understand how their success makes a difference for your company and to other consumers. Discusses why collections matter and what makes a successful collector.
CD-ROM A Closer Look: Healthcare Collections
Member price: $276 retail price: $376……savings: $100
Learn the basics of healthcare collections and the challenges that come with helping your patients find solutions to their healthcare bills. It combines animation and interviews with actual healthcare debt collectors and explains the importance of their work for your patients.
Audio CD Coaching Your Collectors for Success
Member price: $169 retail price: $209……savings: $40
Show the secrets to motivate your employees to become better collectors and in the process prevents employee turnover. Coaching strategies presented to motivate employees to improve collection results.
Audio CD Listening & Questioning Skills for Collectors
Member price: $169 retail price: $209…… savings: $40
Discusses how improving your collectors listening and questioning skills will enhance collection performance and results. Used by collection agency collectors and managers.
Audio CD How to Make Words Work for You in Collections
Member price: $169 retail price: $209…… savings: $40
Learn how the right words with the right tone can make a positive difference in your collection results. This simple effort can make a big impact on your cash flow.
Audio CD Measure Twice, Hire Once: Identify the Most Qualified Job Candidate
Member price: $169 retail price: $209…… savings: $40
Take your collections to a new level by hiring the most qualified collection candidate. Use these hiring tips used by the collection industry.
Audio CD Motivating Your Employees through Dialing Fatigue & Burnout
Member price: $169 retail price: $209…… savings: $40
Discover how to combat lack of motivation involving collection efforts and to create a positive collection environment. Used by collection agencies and can work for you, too.
Audio CD How to Identify Top Collectors & Support Excellence
Member price: $169 retail price: $209…… savings: $40
Take your collections to a new level by hiring the most qualified candidate. Learn how to identify the traits of top collectors and how to motivate them to excel.
Audio CD New Health Care Guidelines: Impact on Collections
Member price: $169 retail price: $209…… savings: $40
Teach your employees the best practices in healthcare collections and the challenges of increasing regulations. Collection agencies teach their healthcare collectors these practices and now you can, too.
Audio CD Compliance Challenges with Today’s Technologies
Member price: $169 retail price: $209…… savings: $40
Look over the new communication technologies and determine which methods are acceptable for your company and what are the risks. Used by collection managers to analyze options while reducing their risk.
Audio CD Top Consumer Data Security Concerns Today
Member price: $169 retail price: $209…… savings: $40
See what you can do to reduce your risk with mobile device and cloud technology. Learn what “cloud” based security really means and what you can start doing today for free.
Audio CD Incentives & Rewards for Generations in Today’s Workplace
Member price: $169 retail price: $209…… savings: $40
Explore reasons why employees stay or leave and discuss creative ways to offer monetary and non-monetary rewards to your collectors. Discusses the different motivations of each employee age group (up to 4 generations).
Audio CD How to Successfully Select a Collection Agency
Member price: $169 retail price: $209…… savings: $40
Insider tips from the collection industry discussing how to select and evaluate the best agency for you. Useful for those business owners who are interested in hiring or firing a collection agency!
Business Secrets
DVD The Entrepreneur’s Toolkit
Member price: $189.95 retail price: $269.95… savings: $80
Learn how to succeed where most others fail. Great businesses depend on the owners’ ability to handle unpredictable challenges and to seize opportunities. Discusses the basics such as your creating a business plan, understanding financial statements, ways to finance your business, develop your brand, and understanding entrepreneur leadership. A course taught by Stoops Distinguished Professor of Entrepreneurship, Dr Michael Goldsby of Ball State University.
DVD Effective Communication Skills
Member price: $179.95 retail price: $254.95… savings: $75
Improve the way you communicate to be more productive and happier. Building better relationships with your customers often leads to better client payments and fewer collection issues. This course discusses the art of talk to effectively build solid relationships in business and everyday encounters. Topics taught by Professor Dalton Kehoe, PhD of York University include topics such as the magic of everyday communication, challenges to effective communication, connect to build relationships, assertive dialogue to manage disagreement, and engaged employees.
DVD Influence: Mastering Life’s Most Powerful Skill
Member price: $128.95 retail price: $195.95… savings: $70
Influence and persuasion are a fundamental part of everyday life and are essential to business success. Take charge of your decisions by strengthening your skills. Professor Kenneth Brown PhD’s course discusses the characteristics of influential agents, influence tactics, selling and being sold, delivering effective speeches, and developing negotiation skills.
DVD The Art of Critical Decision Making
Member price: $179.95 retail price: $254.95… savings: $75
Making a good decision is a skill you can learn and perfect. Learn insights into leadership skills and business strategy used by such companies as Apple, Coca-Cola, Federal Express, and Walmart. Professor Michael Roberto, former Harvard Business school professor, discusses making high stakes decisions, intuition-recognizing patterns, deciding how to decide, creativity and brainstorming, and asking the right questions.
All products are available to non-members at the full retail price. Please call our toll free number 855.254.0180 to place an order.
Collect More Money Now 4100 Carmel Road, Ste B-115 Charlotte, NC 28210 855.254.0180